Customer Support Specialist

Location:

Addison, TX

Date Posted:4/1/2019

Job Type:

Full Time

Job Description

Privately held technology firm is seeking a Customer Support Specialist. As an employee of Navesink Mortgage Services, LLC, the LoanBeam (www.loanbeam.com) Customer Support Specialist (located in Addison, TX) will be responsible providing our mortgage system users with resources and solutions throughout the client’s lifecycle. The goal is to provide individual guidance based on their request for assistance that is helpful, simple, and reliable for maximum use of our LoanBeam platform.

Additional Duties and Responsibilities:

• Provide customer support via Phone, Email and Chat on Mortgage-Product related inquiries.
• Interact directly with our technical team to communicate, understand, and resolve issues that the customer is facing, and anticipate future needs.
• Use a data-driven approach to analyzing customer feedback & issues, and collaborate with stakeholders to help design solutions.
• Manage and optimize the process to track, manage, and resolve customer issues.
• Actively contribute to a knowledge base

The ideal candidate will possess:

• Excellent communication skills, both verbal and written.Ability to interact effectively with various levels within the organization.
•  1-2 years of experience working in Customer Support environment.
• Previous experience in mortgage servicing, mortgage processing or banking is required.
• Ability to learn new products and systems.
• Strong analytical and critical thinking skills with the ability to identify issues and effectively communicate findings.
• Ability to work in a professional, fast-paced environment.
• Solid computer skills with proficiency with Microsoft Office (Outlook, Word, and Excel).
• Experience with Customer Support / Helpdesk software (Salesforce Service Cloud, Zendesk, etc.) preferred but not required.
•  Confidentiality: Must be able to safeguard sensitive information.

Sr. Software Engineer

Location:

Addison, TX

Date Posted:

3/21/2019

Job Type:

Full Time

We are looking for highly motivated and self-directing software engineers to join our Addison, TX office who can work on all aspects of software development. You will be working in .NET technology stack to build and extend highly scalable SaaS solutions to help revolutionize mortgage industry related services and integrate our platform into industry leading loan originating systems (LOS).

Essential Duties and responsibilities

• Work on all aspects of software development including design, development and QA to build and extend highly scalable SaaS solutions.
• Integrate LoanBeam platform with third party data providers and industry-leading loan originating systems (LOS) and scale the system to meet sales projections.
• Help resolve technical support issues escalated by support staff.
• Help create and update technical documents including API and user guides.
• Perform unit testing using testing frameworks like MSTest, NUnit.
• Co-ordinate with teams co-located in various locations.

Job Qualifications

• BSCS required.
• 8+ years of paid software development experience in .NET technology stack preferably at a product company.
• Solid foundation in object-oriented programming principles and practices using C# and .NET technologies.
• Ability to create architecture and design documents.
• Good understanding of design patterns and data structures.
• Experience designing, building and testing high quality complex C#/.NET modules as well as their unit test harnesses.
• Experience in the design, coding and delivery of multi-tier SaaS products on Microsoft C#/.NET/SQL Server technology stack (ASP.Net, HTML5, REST, WCF, etc.).
• Understanding of modern UI technologies and experience working with HTML, JavaScript, JSON and XML.
• Building and consuming REST based services using Microsoft .NET stack.
• Agile development methodologies and CI tools.

Jr. Software Engineer

Location:

Addison, TX

Date Posted:

3/21/2019

Job Type:

Full Time

We are looking for highly motivated and self-directing software engineers to join our Addison, TX office who can work on all aspects of software development. You will be working in .NET technology stack to build and extend highly scalable SaaS solutions to help revolutionize mortgage industry related services and integrate our platform into industry leading loan originating systems (LOS).

Essential Duties and responsibilities

• Work on all aspects of software development including design, development and QA to build and extend highly scalable SaaS solutions.
• Help resolve technical support issues escalated by support staff.
• Co-ordinate with teams co-located in various locations.

Job Qualifications

• BSCS required.
• 1-3 years of paid software development experience in .NET technology stack preferably at a product company.
• Solid foundation in object-oriented programming principles and practices using C# and .NET technologies.
• Experience designing, building and testing high quality complex C#/.NET modules as well as their unit test harnesses.
• Experience in the design, coding and delivery of multi-tier SaaS products on Microsoft C#/.NET/SQL Server technology stack (ASP.Net, HTML5, REST, WCF, etc.).
• Understanding of modern UI technologies and experience working with HTML, JavaScript, JSON and XML.
• Building and consuming REST based services using Microsoft .NET stack.
• Agile development methodologies and CI tools.

IT Engineer

Location:

Addison, TX

Date Posted:

3/21/2019

Job Type:

Full Time

 Essential Duties and responsibilities

• Work with engineering staff, vendors and other technical resources to install, update, monitor and debug production related systems.
• Assist in the maintenance and inventory of all IT equipment.
• Administrate infrastructure, including but not limited to workstations, servers, network equipment, VIOP systems etc.
• Respond to and resolve IT related help desk requests.
• Implement necessary updates and patches to existing equipment and software
• Create and maintain network, hardware and software documentation and instructions for different systems.
• Participate in production rollouts, DR and BCP activity.
• Provide after-hours support for Infrastructure related emergencies as well occasional weekend maintenance.
• Other duties as assigned.

Job Qualifications

• Bachelor’s degree in computer science (or related area) preferred.
• 10+ years of experience in IT or System Administration role.
• Solid experience with Windows operating systems including server and desktop technologies.
• A good understanding of LAN/WAN networking.
• Experience working with Active Directory, Exchange, Office 365 and Cloud service providers (Azure, AWS etc ).
• Experience configuring windows server and applications for both BareMetal and VM environments.
• Understanding of Disaster Recovery and Incident Response Planning.
• Strong communication and documentation skills.
• Exposure to Dev Ops release and build management, automation scripts experience with tools like Git, bash scripting, PowerShell.

Sr Database Engineer

Location:

Addison, TX

Date Posted:

3/25/2019

Job Type:

Full Time

• Work in a very flat organization
• Influence the architecture of a growing platform
• Explore and learn new technologies

If you are looking for a fast-paced environment with growth opportunity, please read on.

Essential Duties and responsibilities

• Install, configure and maintain database servers and processes for production, stage and dev environments.
• Monitor database system health and performance, to ensure high levels of performance, availability, and security.
• Assist with schema design, code review, SQL query tuning.
• Participate in production rollouts, DR and BCP activity.
• Provide after-hours support for Database related emergencies as well occasional weekend maintenance.
• Co-ordinating with offshore team members on a daily basis.
• Other duties as assigned.

Job Qualifications

• 8+ years MS SQL Server Administration experience required.
• Experience with Performance Tuning and Optimization.
• Experience with backups, restores and recovery models.
• Knowledge of High Availability (HA) and Disaster Recovery (DR) options for SQL Server.
• Excellent written and verbal communication.
• Ability to multi-task and context-switch effectively between different activities and teams.
• MCTS, MCITP, and/or MVP certifications a plus.
• Experience with HSM devices a plus.

Project Manager, Product Management

Location:

Addison, TX

Date Posted:4/8/2019

Job Type:

Full Time

Job Description:

Reporting to the Director of Product Management, the ideal candidate will be responsible for identifying, developing and executing project programs while managing and monitoring and controlling the project lifecycle process to ensure timely delivery of quality solutions.

Partner with IT project managers and leadership on a day-to-day basis to help ensure successful delivery of projects through adherence to processes and tools, identification/management of risks and issues, facilitation of/participation in key meetings, engagement of stakeholders, and sharing lessons learned.

Establishes, coordinates, and manages project/program management community of interest.

Formulate approach in calibration and Business Partners and Project teams to define, analyze, design, implement and/or support business application/systems.

Designs and develops detailed functional systems and program specifications using structured design methodologies.

Works closely with IT Application Development and IT Infrastructure groups to ensure timely delivery of all projects. Drive the design and development of standard practices and effective communication.

Serve in an on-going partnership with Business Partners to provide resolution to issues with systems or business processes/procedures.

Provides support to Business Partners in analyzing specific business initiatives and identifying the appropriate application system solution through the integration of processes, systems, and information to fulfill business objectives.

Qualifications/Skills

• Minimum of five years of experience in project management and three in software project management is required.
• Project Management experience must include using planning, scheduling and documenting tools including Atlassian software.
• Must possess strong verbal and written communication skills.
• Experience writing software business requirements and specifications.
• Must be capable of leading and successfully working with individuals from different disciplines and experience levels.
• Bachelor’s degree in Computer Science, Mathematics, Engineering, Information Systems Management, or other related field is required. Equivalent experience may be accepted in lieu of a degree.

Desired Skills:

• Experience working in the Mortgage Industry.
• Experience working with LOS Systems such as Encompass, Calyx Point etc.
• Experience leading software projects using Agile and Scrum methodologies.
• PMP certification is desired.

Product Manager, Digital Mortgage

Location:

Addison, TX

Date Posted:

4/8/2019

Job Type:

Full Time

About Us:

LoanBeam.com, a division of Navesink Mortgage Services is a software solution that drastically reduces the time loan officers, processors and underwriters spend calculating and reviewing the income of a borrower. Using Optical Character Recognition (OCR) technology, LoanBeam exports data from tax return PDFs to an Excel file that automatically calculates income. LoanBeam users may select from standard income calculation formats (e.g, Form 1084, Form 91, AGI, SAM, etc.) or create their own custom format.

Team Overview:

Our Product Development & Support teams are detail-oriented and extraordinarily passionate. We thrive on designing simple and scalable solutions to complex problems and delivering leading edge software products for our customers.  We are looking for exceptionally ambitious and communicative hands-on individuals who are comfortable working with the agile methodology as part of an interdisciplinary team, have experience working in fast-paced environments and who have passion and skills to take our product offering to the next level.

Job Description:

If you have the drive for building amazing digital products that impact the lives of millions daily, we want you! We are looking for product managers who are passionate about digital experiences, energetic design thinkers, self-driven technologists, and smart strategists. To fit in, you must be jazzed about delivering amazingly simple experiences that make life easier for our customers. You will be able to apply your deep knowledge of consumer and technology trends to shape a vision for products that disrupt the home loans industry. You’ll also need to be equally comfortable talking to techies in our sprint teams as you are communicating with our analytically minded, stuffy bankers.

As a Product Manager, you will also act as the Product Owner (PO) and you are a key member of the Scrum Team. You will be responsible for defining and prioritizing the product backlog to deliver the most customer value after each sprint. You will have experience managing a web application product lifecycle from inception through implementation and can successfully deliver the value to the customer, by appropriately prioritizing product backlog, and accepting stories ready for release.  The Product Manager must also possess a strong technical background to work closely with Head Product, Managing Director in understanding and prioritizing the needs of the end users.

You are comfortable navigating organizational boundaries to develop a vertically aligned product implementation by working closely with the Product Management & Support teams to ensure that product vision, roadmap, marketing, and the backlog are all in alignment. In order to successfully understand the products, market and consumers a small portion of your time will be spent with the Product Management organization on internal customer-facing activities and the remainder of the time will be co-located with the Scrum Team.

Roles and Responsibilities:

• Work closely with Product Development Stakeholders to establish product vision and define product enhancements
• Build, prune, prioritize and maintain the product backlog
• Collaborate with Engineering technical leadership to ensure key architectural roadmap items are woven into the product backlog
• Define the objectives of the features within the Business Backlog
• Participate in PO team iteration planning and coordination of content dependencies
• Become the primary source for user story details and priorities
• Accept stories into the product baseline using well-documented acceptance criteria
• Moderate weekly meetings to enhance the discipline of Product Ownership
• Actively participate in release planning
• Consistently manage stakeholder expectations

Basic Qualifications:

• Bachelor’s Degree
• At least 3 years of experience in digital product management in the Mortgage industry

Preferred Qualifications:

• Bachelor’s Degree in Computer Science or Engineering
• MBA or Master’s degree
• 3-5 years of experience translating business strategy and analysis into consumer-facing digital products
• 2-4 years of experience in Agile product management
• Working knowledge of system infrastructure specifically toAPI’sand understanding data schemas.
• Good understanding of Accounting and Taxation principles

Product Test Analyst

Location:

Addison, TX

Date Posted:

4/9/2019

Job Type:

Full Time

About Us:

LoanBeam.com, a division of Navesink Mortgage Services is a software solution that drastically reduces the time loan officers, processors and underwriters spend calculating and reviewing the income of a borrower. Using Optical Character Recognition (OCR) technology, LoanBeam exports data from tax return PDFs to an Excel file that automatically calculates income. LoanBeam users may select from standard income calculation formats (e.g, Form 1084, Form 91, AGI, SAM, etc.) or create their own custom format.

Team Overview:

Our Product Development & Support teams are detail-oriented and extraordinarily passionate. We thrive on designing simple and scalable solutions to complex problems and delivering leading edge software products for our customers.  We are looking for exceptionally ambitious and communicative hands-on individuals who are comfortable working with the agile methodology as part of an interdisciplinary team, have experience working in fast-paced environments and who have passion and skills to take our product offering to the next level.

Job Responsibilities

• Prepare test cases and execute tests to ensure that Product works as per approved requirements and specifications
• Assist the Product Development team with testing Microsoft Excel templates for errors
• Review live client files to identify errors (as required)
• Participate in Agile Ceremonies such as Daily Stand-ups, Product Grooming meetings, Sprint Planning and Review Meetings
• Serve as an independent Quality Assurance lead and report defects in a timely manner that will enable management to make a Go, No-Go decisions on the release

Basic Qualifications

• 1-2 years of experience testing software for quality and defects
• 1 – 2 years of experience working on Microsoft Excel; must be able to demonstrate the ability to define, interpret and test formulas for errors.
• Must demonstrate the ability to document test cases and test results
• Familiarity with defect tracking tools such as Jira or equivalent
• Bachelors or similar degree in Computer Science or related field
• Aptitude for learning and master new technologies and delivering results in short deadlines.

Preferred Qualifications

• Ability to write SQL queries
• Prior experience/knowledge of United States Tax, Accounting, Financial or Mortgage domains.