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Customer Support Specialist

Asset 1

Full-Time
Addison, Texas
Posted 2 years ago

Job Responsibilities:

> Provide customer support via Phone, Email and Chat on Mortgage-Product related inquiries. > Interact directly with our technical team to communicate, understand, and resolve issues that the customer is facing, and anticipate future needs. > Use a data-driven approach to analyzing customer feedback & issues, and collaborate with stakeholders to help design solutions. > Manage and optimize the process to track, manage, and resolve customer issues. > Actively contribute to a knowledge base

The ideal candidate will possess:

> Excellent communication skills, both verbal and written.Ability to interact effectively with various levels within the organization. > 1-2 years of experience working in Customer Support environment. > Previous experience in mortgage servicing, mortgage processing or banking is required. > Ability to learn new products and systems. > Strong analytical and critical thinking skills with the ability to identify issues and effectively communicate findings. > Ability to work in a professional, fast-paced environment. > Solid computer skills with proficiency with Microsoft Office (Outlook, Word, and Excel). > Experience with Customer Support / Helpdesk software (Salesforce Service Cloud, Zendesk, etc.) preferred but not required. > Confidentiality: Must be able to safeguard sensitive information.

Required Qualifications:

> 2+ year (s) of experience in mortgage sales as loan officer, mortgage banker or account executive > Minimum of 1+ year(s) of relationship-based sales > 1+ year of SaaS experience, preferably in a sales capacity > Proven success in building business relationships > Confident communication skills and professionalism over the phone and face to face with the ability to thrive in a true “client-facing” capacity > Previous experience in a business to business sales model

Job Features

Job CategoryCustomer Care

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Loanbeam provides equal employment opportunity to all individuals without regard to race, religion, color, sex, age, marital status, ancestry, veteran status, disability, or national origin. Loanbeam will consider for employment all persons on an individual basis consistent with job-related criteria without regard to visible and non-visible disabilities. Equal opportunity applies to all employment practices, including recruitment, screening, hiring, compensation and training, as well as other conditions and privileges of employment.
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