Privacy

LoanBeam’s security policies and procedures were created as part of a Written Information Security Program (WISP) that was founded in 2009 to conform to Massachusetts 201 CMR 17.00. Over the years, it has expanded and developed in order to adhere to the high standards of modern regulatory requirements such as Gramm-Leach-Bliley (GLBA) and Payment Card Industry (PCI).

Hosted Web Servers

The stability of our web servers is of utmost importance to us. That’s why LoanBeam’s web servers are hosted by IBM and managed by our own LoanBeam staff. Data centers across multiple, on-shore locations, such as Dallas, Washington and Seattle, ensure redundancy & quick disaster recovery. All IBM data centers are SSAE 16 certified. Our servers and firewalls are monitored 24/7 with ongoing, live performance reports to assure maximum operational availability. Citrix NetScaler load balancing allows us to achieve both high availability and optimal performance. Additionally, we constantly update our operating systems and security software to protect against unauthorized access to our systems. We perform daily backups which are then transferred via encrypted secure private connections to data centers in alternate locations to protect against both unexpected data loss and disasters.

Certifications

LoanBeam’s software has been audited, tested and validated by C-Level Security, LLC and the application was found to enforce security controls to support a secure processing solution. C-Level Security is an independent, computer security consulting firm employing leaders in the industry. C-Level Security certifications are developed to meet regulatory and best practice guidelines. The C-Level Certified Seal is a sign that LoanBeam is aggressive and proactive in safeguarding your data during entry, transmission, and storage.

Saas and SSL

LoanBeam is a SaaS (Software as a Service) application built on the Microsoft .NET Framework. Access to the system is restricted to registered users who log in by way of a username and password combination. User passwords are encrypted and a log is maintained of all users that access the system. All LoanBeam communications use industry-standard, 2048-bit Secure Socket Layer (SSL) encryption for data transfers. This is the same encryption technology used by banks for securing online banking transactions.

Network Operations Center

The LoanBeam software runs on a permissively neutral network and benefits from multi-homed connectivity with redundant 10 Gbit/s Tier 1 carriers combined for over 80 Gbit/s of bandwidth. The IBM servers are manned 24/7 by NOC personnel in a static free environment with redundant Liebert 30-ton HVAC units and pre-action dry pipe fire suppression. Physical access to the facility is limited to IBM IT staff only, utilizing proximity security badges and individual key cards for entry. The facility is under digital video surveillance at all times and is powered for continuous, uninterrupted operation by N + 1 paralleled generators and UPS power systems.

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