LoanBeam FAQs

What is LoanBeam?

LoanBeam is a software solution that drastically reduces the time that it takes for loan officers, processors and underwriters to calculate and review borrower qualifying income.

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What are LoanBeam's minimum system requirements?

Since LoanBeam’s production servers handle most of the heavy number crunching, the LoanBeam software will run on almost any PC that has an internet connection and Microsoft Excel. You won’t need a server since all image processing occurs within LoanBeam’s secure environments. The following OS, hardware, and software versions are currently supported:

Operating System:

• Windows XP Professional SP3
• Windows XP Professional SP2
• Windows XP Professional SP1
• Windows Server 2008
• Windows Server 2003
• Windows Vista (both 32 bit and 64 bit)
• Windows 7.0 (both 32 bit and 64 bit)
• Windows 8
• Windows 10

MS .Net Framework:

• Version 4.0 or higher


• 2 GB RAM (4 recommended)


• 1024 x 768 resolution or higher


• MS Excel 2007
• MS Excel 2010
• MS Excel 2013

What file types can I upload to LoanBeam

You can upload your borrowers’ tax documents either in PDF or TIFF file format.

What scanner settings should I use?

For the best results and highest accuracy, please use the following recommended scanner settings:

  • 300 DPI
  • Black & White ONLY (no color, no grayscale)
  • TIFF or PDF file formats ONLY
  • Pages must be scanned at letter size, not legal size
  • If a “Deskew” setting is available on your scanner, it should be turned on
  • Originals should be scanned whenever possible (not photocopies or faxes) to ensure highest-quality scans and reduce the chance of read errors
  • Pages must be intact (not torn or hole punched)
  • Pages must be uncovered (no tape or sticky notes)
  • Pages should be free from extraneous marks (no strikethroughs or checkmarks)
  • K-1s should be placed at the end of the documents to be scanned
  • Page 1 of the K1 should be first, with supplemental pages after page 1

Do I need training?

LoanBeam is intuitive and easy to use since it leverages your existing knowledge of Excel. However, should you desire training, LoanBeam does offer formal training services that ensure a smooth implementation and maximum ROI.

Visit Our Knowledgebase for More Info

What type of support is provided?

With LoanBeam, you will never be left high and dry. As a current LoanBeam customer, you have access to unlimited e-mail, live chat, telephone and GoToMeeting® support free of charge. Customers can reach LoanBeam Support at (855) 544-2326 ext. 1 or via email at

What source documents does LoanBeam use to calculate qualifying income of the borrower?

LoanBeam can process all major, relevant tax documentation used for calculating a borrower’s qualifying income. Please refer to the below list for the specific documents supported.

Form 1040 – U.S. Individual Income Tax Return

Form 1040A – Income Tax Return for Single and Joint Filers with No Dependents

Form 1040EZ – U.S. Individual Income Tax Return

Form W2 Wage and Taxes

Schedule A – Itemized Deductions

Schedule B – Interest and Ordinary Dividends

Schedule C – Profit or Loss from Business

Schedule D – Capital Gains and Losses

Schedule E – Supplemental Income and Loss

Schedule F – Profit or Loss from Farming

Form 2106 – Employee Business Expenses (Note: You are allowed a maximum of 2 vehicle entries per Form 2106 for a single loan application)

Form 4562 – Depreciation & Amortization

Form 4797 – Sale of Business Property

Form 6252 – Installment Sale Income

Form 8829 Business Use of Home

Corporation Tax Return (Form 1120)

Pay Stubs (Beta)

Partnership Tax Return (Form 1065)

Form 8825 – Rental Real Estate Income and Expenses of a Partnership or an S Corporation

Partnership Schedule K-1 (Schedule K-1 1065)

S Corp. Tax Return (Form 1120S)

Form 8825 – Rental Real Estate Income and Expenses of a Partnership or an S Corporation

S Corporation Schedule K-1 (Schedule K-1 1120s)

Tax Transcripts (Beta)

Trust K-1 (Schedule K-1 1041)

Do I need to organize the borrower's tax documents before scanning them?

To put it simply, no. Individual tax returns, K-1’s and Business Tax Returns can be submitted to LoanBeam in a single, combined PDF file OR split into separate PDF files in any order. Our software will sort out which document is which. However, we do require that the pages of each tax return be submitted in sequential order exactly as the taxpayer would have received them from their accountant.

Do I have to wait until I've received all of my client's source documents before submitting a file for calculation?

No, you don’t. If you are still waiting on documentation from a borrower, you can submit the documents that you do have and then submit additional documents later. Not sure if you even have all of the documents that you need? LoanBeam automatically identifies any missing documents still needed from the borrower, will provide you a list of the missing documents, and when received, the additional documents can be uploaded to an existing loan application either via the LoanBeam Dashboard or via the LoanBeam Excel add-in.

How long will it take LoanBeam to prepare the qualifying income calculations after I upload the borrower's tax documents?

The length of time necessary for LoanBeam to calculate qualifying income depends on the amount of tax documentation submitted. The more documents, the longer it will take. As a rule of thumb, LoanBeam will take approximately 30 seconds per page of documentation to generate qualifying income calculations. On average, qualifying income documentation takes about 30 minutes.

After I submit the borrower's tax documents, what do I get back from LoanBeam?

After submitting the borrower’s tax documents, the Excel-based qualifying income calculations are downloaded directly to your computer for you to review.

How does LoanBeam safeguard the security of my clients' data?

LoanBeam takes the security and privacy of your customers’ data very seriously. We have a network of IBM-hosted servers in on-shore data centers spread across the country. All data centers are SSAE 16 certified and our software has been audited, tested, and validated by C-Level Security LLC.

Learn More About LoanBeam’s Information Security

How are LoanBeam's services priced?

LoanBeam offers a variety of pricing options. To learn more about our pricing options, contact LoanBeam Sales and a sales rep would be happy to assist.

Still Have Questions?

We’d love to answer any questions that you might have. Contact us today.

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